Frequently asked questions
What is your return policy?
If you're not satisfied with your purchase, we accept returns within 30 days of delivery. To initiate a return, please email us at support@indazetu.com with your order number and a brief explanation of why you're returning the item.
How do I track my order?
Log in to your account and open Profile → Orders. Each order shows its current status, and you can open its tracking page for the details.
How do I contact customer support?
You can contact our customer support team by emailing us at support@indazetu.com between the hours of 9am and 5pm East Africa Time, Monday through Friday.
Can I change or cancel my order?
Unfortunately, once an order has been placed, we are not able to make changes or cancellations. If you no longer want the items you've ordered, you can return them for a refund within 30 days of delivery.
Do you offer international shipping?
Currently, we only offer shipping within Kenya.
What payment methods do you accept?
We accept M-Pesa, Visa, Mastercard and PayPal, and we also offer cash on delivery.
Still need help? Email support@indazetu.com or see our contact page.