Privacy Policy

Table of Contents

• Introduction
• About Us
• What Information Do We Collect?
• Cookies and Similar Tracking Technologies
• How Do We Use Your Information?
• Legal Basis for Processing Your Information
• Sharing Your Information
• International Transfers
• Data Retention
• Data Security
• Your Rights Regarding Your Information
• Contact Us
• Changes to This Privacy Policy

1. Introduction

Welcome to indazetu, Kenya's leading B2B marketplace platform! This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile applications, or services. It also outlines your rights under Kenyan and international data privacy laws.

2. About Us

indazetu is a Kenyan company that connects businesses (buyers and sellers) to facilitate trade within the country and internationally. We offer additional services like logistics for shipments and secure payment solutions. We are a subsidiary of [Parent Company Name].

3. What Information Do We Collect?

We collect information to provide you with a smooth and secure experience on our platform. Here's what we collect:

• Information You Provide: This includes your name, contact details (company name, email, phone number), demographic information relevant to your business, payment information for transactions, survey responses, competition entries, and marketing preferences.
• Automatically Collected Information: We collect data about your device (type, operating system), IP address, browsing activity on our platform (pages visited, search history), purchase history for order tracking, and social media profile data (if you connect your social media accounts).
• Third-Party Information: We may obtain information from trusted partners like carriers (for deliveries), payment providers (for secure transactions), and advertising services (to personalize your experience). We only receive data that these partners are authorized to share.

4. Cookies and Similar Tracking Technologies

We use cookies and similar technologies (like web beacons and pixels) to remember your preferences, understand how you use our platform, and improve your overall experience. You can choose to disable cookies in your browser settings. For detailed information on how we use cookies, please refer to our separate Cookie Notice.

5. How Do We Use Your Information?

We use your information for several legitimate purposes to improve your experience and operate our business effectively:

• Account Management: To register you for an account, manage your profile, and process transactions.
• Order Fulfillment: To process your orders, connect you with sellers, and facilitate secure payments.
• Service Improvement: To analyze platform usage, identify areas for improvement, and personalize your experience with relevant features and recommendations.
• Marketing and Communication: To send you relevant marketing updates, offers, and industry news (only with your consent).
• Legal Compliance: To comply with Kenyan laws and regulations, including tax regulations and fraud prevention.
• Security: To detect and prevent fraudulent activity and protect the security of our platform.

6. Legal Basis for Processing Your Information

We process your information only when we have a legal basis to do so. Here's how:

• Consent: We rely on your consent for marketing communications and personalized recommendations. You can withdraw your consent anytime.
• Legitimate Interests: We use your information for service improvement, understanding customer behavior, and providing a secure platform. These uses benefit both you and our business.
• Contractual Necessity: To fulfill your orders and provide the services you request, we need to process your information.
• Legal Compliance: In certain cases, we may need to share your information to comply with Kenyan laws and regulations.

7. Sharing Your Information

We share your information only with trusted partners who help us operate the platform and provide you with the best service:

• Third-Party Service Providers: We work with companies that assist with order fulfillment, payment processing, marketing automation, and customer support. These partners are contractually obligated to protect your information.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner. We will notify you in advance of any such transfer.
• Legal Authorities: We may disclose your information if required by law, such as for fraud investigations or court orders. We will only disclose the information necessary to comply with the legal requirement.

8. International Transfers

We may transfer your information to servers located outside Kenya for processing and storage. However, we ensure that your information is protected according to Kenyan data protection laws and applicable international standards.

9. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations. We follow a data retention schedule that considers factors like your account activity, transaction history, and legal requirements. After the retention period, your information will be securely deleted or anonymized.

10. Data Security

We take data security very seriously and implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage with encryption
• Regular security audits and penetration testing
• Access controls and authorization protocols
• Employee training on data privacy and security

11. Your Rights Regarding Your Information

Under Kenyan data protection laws and international best practices, you have certain rights regarding your personal information. You can:

• Access your information: You have the right to request a copy of the information we hold about you.
• Correct your information: You can request to correct any inaccurate or incomplete information in your records.
• Delete your information: You have the right to request the deletion of your information in certain circumstances.
• Restrict processing: You can request to restrict the processing of your information in certain situations.
• Object to processing: You have the right to object to the processing of your information for marketing purposes.
• Data portability: You have the right to request to receive your information in a portable format and transfer it to another service provider.

To exercise your rights, please contact our Data Privacy Officer using the information provided in the Contact Us section below.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your information, please don't hesitate to contact us:

Email: privacy@indazetu.com

Phone: [Phone Number (Optional)]

Postal Address: [Company Address]

We are committed to transparency and will respond to your inquiries promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website.

By using our platform, you acknowledge that you have read and understood this Privacy Policy.